Frequently Asked Questions
Frequently asked questions
Mental health social workers are accredited social workers who specialise in mental-health assessment, treatment, and intervention. They use evidence-based therapeutic approaches, including Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Acceptance and Commitment Therapy (ACT), and Eye Movement Desensitisation and Reprocessing (EMDR) to support people experiencing a wide range of mental-health challenges.
Unlike general counsellors or psychologists, mental-health social workers view each person within the context of their environment. They work to identify and address social, cultural, and environmental factors that affect well-being, such as family relationships, housing, employment, and community connection.
As experts in complexity, mental-health social workers are uniquely qualified to assist individuals navigating multiple, overlapping challenges, including mental-health issues, family or relationship difficulties, financial stress, and legal matters. Their holistic, recovery-oriented approach helps clients build resilience, safety, and lasting change.
Counselling and therapy are often used interchangeably, but they serve distinct purposes. Counselling focuses on specific challenges, offering short-term solutions and practical strategies for issues like stress, relationships, or career transitions. Therapy, on the other hand, explores deeper emotional and psychological factors, supporting long-term healing and personal growth.
Counsellors provide guidance, support, and psychoeducation, while therapists use evidence-based techniques like Cognitive-Behavioural Therapy (CBT), psychodynamic therapy, and experiential therapies to address underlying issues. Counsellors may have various certifications, while therapists typically hold advanced degrees in psychology, social work, or counselling and are licensed to practice therapy.
Session Duration & Fees Individual sessions last 50–60 minutes, while family sessions run for 90 minutes. For detailed pricing, please refer to the fee schedule.
Session Frequency In the beginning, sessions are typically weekly or fortnightly, depending on your needs. Weekly sessions are recommended initially to build a strong therapeutic connection, clarify goals, and maximise treatment effectiveness. Research shows that consistent weekly sessions lead to better outcomes.
Treatment Duration The length of treatment depends on the complexity of the issue:
Counselling: Typically short-term, with 4–6 sessions showing significant progress.
Therapy: Longer-term, focusing on deeper emotional and psychological healing.
Family Therapy: A minimum of 4–6 sessions is recommended to effectively address relational dynamics and foster positive change.
All counselling and therapy sessions are billed as per the fee schedule.